Below are a few Q and A's. If you still have a question, please call 425-754-1142 to reach us direct. If you reach our voicemail, please leave a message. We are on the other line or temporarily away from our desk. We will return your call ASAP. You can also email us at sales@spinartusa.com Paint Questions: Q: How many pieces will a set of 8 paints decorate?
A: We estimate about 200-250 pieces, depending on how much paint is dispensed per piece. A generous circle of each color of paint is all that is needed. Paint falls in layers, it does not blend. Q: What kind of paint should I use?
A: We use latex based paint because it works well for all the items we sell. If you are painting on just cards, you can use virtually any kind of paint. Q: How many pieces can be decorated per hour?
A: We estimate approximately 25 pieces per hour, per motor. So if you are using a single machine, you can comfortably decorate 25 pieces without rushing the customer. If you are using a double machine, plan for 50 pieces per hour. Liner Questions: Q: I have an older machine that uses cardboard liners. How often do I need to change the cardboard liner on my machine? A: This varies with the amount of paint that builds up. You can do several events without changing the liner. On the other hand, you may want to start each event with a fresh changed liner. Both are acceptable. We do offer a new hard plastic permanent liner. This is the same liner that is sent out in our 2010 and newer machines. Q: I have a machine that has a re-useable plastic liner. How do I clean the machine? A: There are three ways. #1-Just wipe it out using paper towels while the paint is still wet, #2- wash with soap and warm water after your event or #3 let the paint completely dry and peel it off the liner.. General Questions: Q: Will my machine come with a re-useable hard plastic liner? A. Yes, all machines sent out this year will have our new permanent re-useable liner. Q: Can I include special instructions with my order?
A: Yes. There is a text box in the shopping cart. We read all text comments. Q: Are the funds taken immediately out of my banking account?
A: No, we hand process all orders, and charge your account at the time of shipping. Orders with custom items may be processed immediately and custom orders may not be refundable. Q: Why do you need my email address?
A: We need your email address to send you your order confirmation, as well as your PAID IN FULL invoice at the time of shipping. Within the invoice, we will also include the tracking numbers, if available, for your items. Issues involving late or misdirected shipments must be brought to our attention within 2 weeks after ship date. Ship date is provided on invoice along with tracking numbers. We NEVER share your email address with anyone. Shipping Questions:
Q: Can I estimate shipping costs before I go to checkout?
A: Yes, to estimate the shipping cost for an item, simply place the item in your cart and enter your zip code. Our shipping costs for most items are based on each item's size and weight. Again as in the above question, we charge your account at the time of shipping. This allows us to combine your items into fewer boxes to save your shipping cost whenever possible. If you have paid using PayPal, we are unable to adjust your shipping cost and any savings that are created by combined shipping will by absorbed as a handling fee. Q: How long until I receive my order after shipping? A: All orders are shipped using ground shipping. For your convenience we have included a FED EX Ground Map. Click here for map. If you need express shipping, please contact us prior to ordering to check availability. sales@spinartusa.com Q: How do I find my tracking numbers?
A: The tracking numbers are listed on your invoice under the line items whenever available.
Additionally, you must fill in the SHIPPING address completely and accurately. Any fees incurred to us for address corrections are considered shipping fees and will be passed on to you in a separate invoice. Return/Cancellation:
Q: Do you have a return policy? A: We are happy to provide an EXCHANGE/REPAIR on any defective items. Shipping costs are the responsibility of the customer. Please contact us for an RMA#, and we will give you exchange instructions.
Return Policy. Change your mind or no longer need the item? Please contact us for a RMA#. Returned items must be new, and un-used. There are no restocking fees if you contact us for a RMA#.
Shipping and handling charges are not refundable.
Returns without a RMA# will incur a 15% restocking fee.
Claims must be made within 15 days from receipt. Shipping cost are the responsibility of the customer.
Please make sure you include insurance when you return items that are valued at over $100..
Please allow up to 10 business days for credits to be processed. No returns accepted on discounted or sale items.
Refunds for purchases that were made with Credit/Debit cards:
A handling fee of not less than the Fixed Fee portion as well as the Merchant Fee percentage of the transaction will be deducted from your refund amount.
Cancellations.
Order cancellation can only be made before shipment.
Once shipment occurs, the return policy is in effect. Electrical motors are non-refundable. |
Fun for all ages!